Terms And Conditions

This legal notice applies to the entire contents of this website under the domain name http://webstore.citroen.co.uk ("the Website") and to any correspondence by e-mail or telephone between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless of whether or not you choose to place an order with us. If you do not accept these terms, do not use this Website. This notice is issued by Citroën UK Limited.


1. Information about Us


http://webstore.citroen.co.uk is a site supplied by Citroën UK Limited ("We" ), a company registered in England and Wales under Company Number 191579 with its registered office at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.  The Company is registered for VAT under GB 272 3691 49.


2. Service Availability


Our site is intended for use by people legally resident in the United Kingdom. We do not accept offers from individuals resident outside of the United Kingdom.


3. Your Status


By placing an order through our site, you warrant that you are:


(a) legally capable of entering into binding contracts;

(b) at least 18 years old; and

(c) legally resident in the United Kingdom.


4. Products


We warrant that all Products promoted for sale through this site are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.


Specifications on this website of the Products to be sold are not intended to be binding and are intended only to give a general description of the Products. In all other respects, and to the maximum extent permissible, we make no other warranties or promises about the Products, and any implied warranties are excluded.


5. Availability


All Products offered for sale are subject to availability. We regret that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. But if there is a problem we will let you know as soon as we can.  


6. Ordering


We will treat each order for Products, which is confirmed when you click on the ‘NEXT' button on the Order Confirmation Screen, as an offer by you to purchase the Products subject to these terms and conditions. After placing an order you will be assigned an Order Number, which will be displayed on the screen. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us and we will confirm such acceptance, after payment by you has been successful, by notifying you that your order has been successful and stating a unique Reference Number   ("the Confirmation Page").  The contract between us will only be formed when you see the Confirmation Page.


The Contract will relate only to those Products we have confirmed on the Confirmation Page.


7. Price and Payment


The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.  These prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges.  Prices are liable to change at any time.


Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  If a Product's correct price is lower than the price stated on our website we will reimburse you the difference in price between the price you paid and the correct price.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.


We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Payment may be made by any of the methods indicated on our website. We do not offer any credit facilities, so we will not deliver Products to you if you do not pay for your order in full at the time of ordering.


8. Delivery


Delivery shall be made to the delivery address supplied by you at the time of ordering. Whilst we endeavor to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused. Risk of damage to or loss of the Products shall pass to you at the time of delivery to the specified delivery address.


Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


9. Returns


We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the Products supplied provided that you inform us within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy, including the delivery charge. Products must be returned, together with the delivery note, to us in perfect condition to the address specified on the delivery note.


To cancel your contract with us for the Products you must, within the 14 days, beginning on the day after you received the Product: 


(a) contact us via a method explained on the Contact Us page of your decision to return the Products;


(b) return the Products and delivery note to us, immediately, and in the same condition in which you received the Products. Please send them to:


Citroen Webstore

CodeStorm Ltd

CodeStorm House

Walton Road





(c) return the Products at your own cost and risk.



10. Damaged Products or Incorrect Deliveries


Our warranty contained in 'Products' above is subject to the following conditions:

(i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; and


(ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us as soon as reasonably practicable and in any case within a reasonable period of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us within such period will deem you to have accepted the Products. In some cases we may require you to return the defective Products to us. We will examine the returned Product and will, where defective, notify you of your repair, refund or replacement Product via email or telephone within a reasonable period of time. 

Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or repair or replace the Products free of charge, or refund the price of the Products in question to you.


In addition for defective Products we will refund you reasonable costs incurred for return postage of the Product, but we shall have no further liability to you. If you do not notify us as set out in this Clause 10(ii), we shall have no liability for any defects and you shall be bound to pay for the Products.


11. Limitation of liability


The limit of our liability to you howsoever arising in connection with this contract is the making up of any shortfall, replacement, refund of the price of the Products, and, in the case of defective Products, refunding the delivery costs, as provided for in Payment & Delivery.


We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss, financial loss, loss of profit or otherwise which you may incur for whatever reason which arises out of or in connection with this contract.


This clause does not include or limit in any way our liability:


(a) for death or personal injury;

(b) under section 2(3) of the Consumer Protection Act 1987; or

(c) for fraud or fraudulent misrepresentation.


If you are a consumer, if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


If you are a consumer, we do not in any way exclude or limit our liability for;


(a) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);


(b) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and


(c) defective products under the Consumer Protection Act 1987.



12. Events beyond our reasonable control


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


13. Transfer of Rights and Obligations


The contract between you and us is binding on you and us and on our respective successors and assigns.


You may not transfer, assign or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


14. Waiver


If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


A waiver by us of any default shall not constitute a waiver of any subsequent default.


No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


15. Our Right to vary these Terms and Conditions


We have the right to revise and amend these terms and conditions from time to time.  You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or we notify you of the change to those policies or these terms and conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 10 days of receipt by you of the Products).


16. Choice of Law and Jurisdiction


These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.  Except that, if you are a consumer, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.



17. Distance Selling Guidelines


This site operates in compliance with the Distance Selling Regulations.  The purpose of these regulations is to clarify consumer rights when purchasing products and services online. Full details of your consumer rights under the distance selling regulations can be found at http://www.oft.gov.uk/, however the following key points are provided for transparency:


(a) Unless otherwise stated on the product description customers have a right to change their mind and cancel   an order or return any goods within 14 days of receipt.

(b) Returns of unwanted items are only accepted for unused/unopened (i.e. resaleable) products and you must contact us to advise of your intentions before returning such items.

(c) If the goods are faulty, damaged or incomplete we will cover the cost of return postage to us,.

(d) Unless returning faulty, damaged or incomplete items the buyer must bear all return postage/packaging costs. It is recommended that a trackable service is used when returning unwanted goods as we are not responsible for items lost or damaged in transit.


18. Personal Data


We only use your personal information in accordance with our Privacy Policy.  Please take the time to read our Privacy Policy, as it includes important terms which apply to you.


19. Online Dispute Resolution


If there's ever a problem with the service we provide, we'll always do our best to get it sorted with you. However, impartial help is also available for any disputes from the European Commission via the Online Dispute Resolution (ODR) platform. Please visit https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage