Payment and Delivery
1. How to order
Browse the Citroën Webstore and when you have found what you are after, click "add to basket".
All prices are shown in UK Pounds Sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges.
When you've selected everything you want, simply click the basket at the top right hand of the screen and proceed to checkout.
If you place an order online then we’ll send you an order confirmation to the email address provided.
We accept payment by all major credit and debit cards. We take payment from your card at the time we receive your order, once we’ve checked your card details and stock availability. Products are subject to availability. In the event that we are unable to supply, we’ll inform you as soon as possible and provide a full refund, including postage where necessary.
As you begin the checkout procedure you will be asked to fill in the billing address of the card you have chosen to pay with and your chosen delivery address.
When you have confirmed both addresses, you will be required to enter your card details. These will be processed by SagePay who are an accredited payment service provider that will handle your credit card transaction in a highly secure environment. At no time will your details be stored by Citroën UK.
When the payment is complete you will be automatically returned to the Citroën Webstore, where you will find your unique Order Number.
We’ll aim to dispatch orders using Standard Delivery within two working days, and such orders should then arrive within 2-5 days of dispatch. Standard Postage and packaging will be quoted for during the ordering phase at checkout. There may be additional delivery charges for larger or heavier orders which will also be quoted for at this stage.
Next Day Express Delivery orders received by 2pm Mon-Fri will be delivered the following day to the United Kingdom mainland. Standard Postage and packaging will be quoted for during the ordering phase at checkout. There may be additional delivery charges for larger or heavier orders which will also be quoted for at this stage All items ordered using this method can be tracked and traced after leaving our warehouse.
Whilst we will do everything possible to deliver your Products by the date specified, we cannot accept liability for deliveries made after the date specified.
Standard Delivery is via Royal Mail and should arrive within 5 working days of dispatch. However occasionally they may take longer to arrive due to delays within Royal Mail. Please allow 10 days for delivery of all Royal Mail parcels. In the case of non-delivery, in the first instance, we would ask you to contact your local postal sorting office as your order could be held there awaiting collection or re-delivery. If your postal sorting office is not holding your order please contact us via one of the methods on the contact us page.
Delivery times are usually Monday to Saturday (excluding Bank Holidays) 7.00am - 6pm.
We will accept the return of all Products only if they are unused and returned in the original packaging and in a re-saleable condition within 10 days of receipt of your Products. Return of Products outside this period may not be accepted by us. If Products, are returned within 10 days of receipt we will offer a full refund or exchange at the price you paid for the item including the delivery cost. If Products are not returned in an acceptable condition it will be at our discretion whether we refund or exchange the Product in question and in such case a restocking fee may be charged by us.
We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:
(1) the Products delivered to you are different to those ordered by you (this refers to Products on your confirmation email); and/or
(2) the Products delivered to you are damaged on arrival or faulty.
You are liable for the cost of returning Products to us, other than in the circumstances set out in (1) and (2) directly above.
5. Damaged or Defective Products
You can return Products at our expense if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or defective you must inform us as soon as reasonably practicable and in any case within a reasonable period of receipt of those Products or you will be deemed to have accepted those Products. If those Products are confirmed by us as damaged or defective we will at our discretion repair or replace those Products, or refund the price paid by you.
6. How to Return an Item
You must notify The Citroën Webstore Team by contacting us via one of the methods on our Contact Us page.
Please provide us with the following details or have them to hand when you Contact Us:
(1) Order Number;
(2) Email Address;
(3) Contact number (preferably a mobile); and
(4) Reason for return.
In the case of damaged or defective Products, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.
All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.
If you have any queries on our Returns Policy, please Contact Us.
This Returns Policy does not affect your statutory rights.
Our Terms & Conditions apply to all Orders placed with us. Please click on the following link to view our Terms & Conditions .